How to Fix Discovery Plus Error Code 504

Investigate and fix this common mistake

If you’re trying to watch Discovery Plus and you keep getting an error code 504 message preventing you from streaming content, it may not be entirely clear why this is happening. To get help resolving error code 504, you must first identify the problem.

Here’s how to get Discovery Plus working again and how to fix Discovery Plus error code 504.

What causes Discovery Plus error code 504?

No problem explains the error message. You may also see Error Code: Fallback on Discovery Plus, which seems even more confusing.

Error code 504 is not exclusive to Discovery Plus. It indicates a gateway timeout error, which means there is a connection problem between you and the server, in this case, Discovery Plus. Because of this, there are usually several different reasons why it appears. Here is a brief overview of the main things that can happen:

  • Your Internet connection is unstable. If your internet connection is down or unreliable, you may receive this error message indicating a problem with the servers.
  • Discovery Plus servers are down. If the service’s servers are down at this time, you will receive this error message to indicate that there is a communication problem.

Troubleshooting when Discovery Plus displays error code 504

If you can’t watch Discovery Plus due to error code 504, try these troubleshooting tips to get you back on track.

There are many different ways to watch Discovery Plus, so these tips cover them all. If the step does not address your specific issue, skip it and continue to the next one.

Wait. It’s a tedious option, but it’s worth being patient with error code 504 because it’s highly likely to fix itself.

Check if Discovery Plus is down for you alone or for everyone. If it’s for everyone, there’s nothing you can do. However, if this is just for you, you can continue to troubleshoot.

Retry the service by refreshing the web browser. This can sometimes fix a temporary 504 error code issue.

Clear your browser’s cache. If you are viewing through your browser, try clearing your cache or using another web browser.

Completely close the Discovery Plus app and reopen it. If you are using the Discovery Plus app, try completely closing the Discovery Plus app and re-launching it. It may help things. Closing an iPhone app and closing an Android app involve slightly different steps.

Log out and return to Discovery Plus. Try logging out of Discovery Plus and logging back in to see if that resolves the issue.

Restart your router. Temporary problems with your modem or router can cause error code 504. Restart your devices to confirm this. Test your internet connection to make sure you can still connect to the internet. If you are having internet connection issues, proceed to troubleshooting your home network router.

Restart your streaming device. If you are using a streaming device, there are different ways to reset them. Here’s how to reset a Fire Stick as well as how to reset a Roku box and restart an Apple TV.

Check your proxy server settings. If you configured a proxy, verify that it is correct and accurate. Most users don’t have proxy settings, so you can safely skip this step if yours is empty.

Disable your VPN and ad blocker. Both services can prevent Discovery Plus as well as other streaming services from loading properly.

Try another DNS server. This is an advanced step that is only best if you feel confident doing it, but try using different DNS settings as error code 504 may be due to a DNS problem rather than something to do with your setup or Discovery Plus itself.

Contact customer service. If none of these fixes worked and you continue to receive error code 504, contact Discovery Plus Customer Service. Be sure to provide them with information about what you’re trying to watch, the device you’re using, and the app version you’re currently using.

How to Fix Discovery Plus Rescue Error Code


More information about How to Fix Discovery Plus Error Code 504

Investigate and fix this common error

If you’re trying to watch Discovery Plus and keep getting an Error Code 504 message stopping you from streaming content, it can be not very clear why it’s happening. To get help troubleshooting error code 504, you need to identify the issue first.

Here’s how to get Discovery Plus working again and how to fix Discovery Plus Error Code 504. 

What Causes Discovery Plus Error Code 504?

No one issue explains the error message. You may also see the error code: Fallback on Discovery Plus, which looks even more confusing. 

Error Code 504 isn’t exclusive to Discovery Plus. It indicates a Gateway Timeout Error which means there’s a problem with the connection between you and the server—in this case, Discovery Plus. Because of that, there are usually a few different reasons why it shows up. Here’s a brief look at the key things that may be occurring: 

Your internet connection is unstable. If your internet connection is down or unreliable, you may receive this error message to show a problem with the servers.
The Discovery Plus servers are down. If the service’s servers are down right now, you’ll receive this error message to show there’s a problem with communication. 
Troubleshoot When Discovery Plus Shows Error Code 504

If you can’t watch Discovery Plus due to Error Code 504, try these troubleshooting tips to get back up and running. 

There are many different ways to watch Discovery Plus, so these tips relate to all of them. If the step doesn’t relate to your specific issue, skip it and move onto the next one.

Wait it out. It’s a tedious option, but it’s worth being patient with Error Code 504 as it’s highly likely to fix itself. 

Check if Discovery Plus is down for just you or everyone. If it’s down for everyone, there’s nothing you can do. However, if it’s down for just you, you can keep troubleshooting. 

Retry the service by refreshing the web browser. This can sometimes fix a temporary Error Code 504 problem.

Clear your browser cache. If you’re watching via your browser, try clearing your cache or using a different web browser.

Close the Discovery Plus app completely and reopen it. If you’re using the Discovery Plus app, try completely closing the Discovery Plus app and relaunching it. This can help matters. Closing an iPhone app and closing an Android app involve slightly different steps.

Sign out and back into Discovery Plus. Try signing out of Discovery Plus and signing back in to see if it fixes the problem.

Reboot your router. Temporary problems with your modem or router can cause Error Code 504. Restart your devices to confirm this. Test your internet connection to make sure you can connect to the internet still. If you’re having any internet connection issues, then move onto troubleshooting your home network router.

Restart your streaming device. If you’re using a streaming device, there are different ways to reset them. Here’s how to reset a Fire Stick along with how to reset a Roku box and reboot an Apple TV.

Check your proxy server settings. If you have a proxy set up, check that these are correct and accurate. Most users don’t have proxy settings, so you can safely skip this step if yours is empty.

Disable your VPN and ad-blocker. Both services can stop Discovery Plus as well as other streaming services from loading properly.

Try a different DNS server. This is an advanced step that’s only best if you feel confident to do so, but try using different DNS settings as Error Code 504 may be due to a DNS problem rather than anything to do with your setup or Discovery Plus itself.

Contact customer services. If none of these fixes have worked and you keep getting Error Code 504, contact Discovery Plus customer services. Make sure to provide them with information on what you were trying to watch, the device you’re using, and the version of the app you’re currently using. 

How to Fix Discovery Plus Fallback Error Code

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