How to Fix It When Netflix Won’t Work on Roku

Troubleshooting streaming issues between Netflix and Roku

This article will walk you through all the ways to fix the issue when Netflix won’t work on Roku. Netflix errors on Roku can appear in different ways:

  • Nothing happens when you select the Netflix icon.
  • Netflix starts loading but freezes on logo loading screen.
  • When the Netflix app launches, only a black screen appears and nothing happens.

Normally there is no error code and the screen freezes either on the logo or on the blank screen. The following tips will help you troubleshoot and resolve this issue.

Why does Netflix keep crashing on my Roku TV?

When using Netflix on Roku, you’re dealing with two different online services, so there are multiple points of failure. There could be a problem with the Netflix service, with the Roku connection to your TV, or something to do with your internet connection itself.

For this reason, it is important to first verify that these services are working. Then move on to checking your Wi-Fi network, your internet connection, and then any issues with the Roku streaming player itself.

How to Fix When Netflix Not Working on Roku

This issue applies to all Roku streaming players, including Roku Express, Roku Streaming Stick, Roku Ultra, and Roku Streambar.

Troubleshoot the Netflix service itself. The Netflix Help Center page will display the current Netflix service status. If Netflix is ​​down, you will have to wait for them to fix the problem.

Make sure your Roku streaming device is properly connected to your TV. To check that your Roku streaming device is working properly, try launching another service like the Hulu app. If that’s not working as well, maybe the Roku needs some attention. If the other app launches, it might just be the Netflix app.

Try performing a full restart on your Roku device. This means shutting down the Roku streaming device completely (you may need to completely unplug the power cable) and then restarting it. Often a simple restart can fix most issues when Netflix not working on Roku.

If you notice that your Roku device’s power light blinks when you plug it in, you might have a faulty power port. Try another power cable. If the light is still blinking, you may need to replace your Roku streaming device.

Make sure the Roku device is connecting to the Wi-Fi network. Check other devices like computer or smartphone and make sure your Wi-Fi network is working. If not, you will need to troubleshoot your home Wi-Fi network before Netflix will work properly on your Roku device. If you can’t connect anything to your Wi-Fi network, restarting the router usually helps.

Can your Roku device access the internet? Again, use another computer or smartphone on your network and test your internet connection. If you cannot access the Internet, you will need to troubleshoot your home Internet connection.

If you are able to connect to any other channel on your Roku, the device can access the internet without issue. In this case, you can skip this step and move on to the other troubleshooting steps below.

Update the Roku app on your mobile device. Over time, apps can become outdated, especially if automatic updates are disabled. If you are trying to launch Netflix with your mobile device, this may explain why Netflix is ​​not launching. Be sure to update the Roku Android app or the Roku iOS app, depending on which device you have. If Netflix still isn’t working, try completely removing the Roku app from your Android or iOS, then reinstalling it from scratch.

Make sure your Netflix account is still active. If you can log in to your Netflix account on other devices, verify that the Netflix profile you are trying to use on Roku still exists. If all else fails, try changing your Netflix account password and then reconnecting your Netflix app on Roku using this new password.

Disable your VPN. If you’re using a VPN to connect your router or Roku device to the internet, your VPN may be causing connection issues. Disabling your VPN and connecting directly to the internet can fix your Netflix channel issues.

Troubleshoot if your Roku remote isn’t working. You may need to reset the Roku remote and then re-pair it with your Roku streaming device. If you can’t get your remote to work, try launching the Netflix channel with the Roku mobile app instead.

Check Roku parental controls and make sure the account you’re trying to use isn’t blocked from playing the Netflix content you want to watch. While you’re at it, also check the Netflix Parental Controls settings for your Netflix account.

If all else fails, you may need to completely reset your Roku streaming device.

Resetting your Roku device will remove all of your personalized settings. When you restart after the reset, you will also notice that all your channels are gone. You will need to add them.

FAQs

  • How do I sign out of Netflix on a Roku?

    To sign out of Netflix on most new Roku devices, including Roku 4, 3, Streaming Stick, Express, and Roku TV, open Netflix and choose a profile if prompted. From the left menu, select Settingsthen select Sign out > Yes.

  • How to change Netflix account on a Roku?

    There is no easy way to change Netflix user account on Roku, but there is a workaround. Go to your Roku home screen and navigate to My Channels. Highlight the netflix app and press the star button on your remote. In the edit settings, select Delete channel. Then go back to your Roku home screen, search for Channel Store and reinstall Netflix using your preferred Netflix account.

  • How do I find My List on Netflix on a Roku?

    Finding your “My List” list on Netflix is ​​the same across all platforms you access Netflix with, including Roku. Launch Netflix, choose a watch profile if prompted, then select My list in the top menu.

  • How to get Netflix on a Roku?

    To get Netflix on your Roku device, go to the Roku Channel Store and search for Netflix, then click Add a channel. Or, plug in your Roku, then go to Streaming Channels on your screen. Search and select netflixthen select Add a channel.


More information about How to Fix It When Netflix Won’t Work on Roku

Troubleshooting streaming issues between Netflix and Roku

This article will walk you through all of the ways to fix when Netflix won’t work on Roku. Netflix errors on Roku may appear in one of several different ways:

Nothing happens when you select the Netflix icon.
Netflix starts to load but freezes on the logo loading screen.
When the Netflix app launches only a black screen appears and nothing happens.

Normally, there’s no error code and the screen will just freeze either on the logo or the blank screen. The following tips will help you troubleshoot this issue and fix it.

Why Does Netflix Keep Crashing on My Roku TV?

When you use Netflix on Roku, you’re dealing with two different online services so there are multiple points of failure. There could be an issue with the Netflix service, with the Roku connection to your TV, or something to do with your internet connection itself.

Because of this, it’s important to first verify these services are working. Then move on to checking your Wi-Fi network, your internet connection, and then issues with the Roku streaming player itself.

How to Fix When Netflix Won’t Work on Roku

This issue applies to all Roku streaming players including Roku Express, Roku Streaming Stick, Roku Ultra, and Roku Streambar.

Troubleshoot the Netflix service itself. The Netflix Help Center page will show the current status of the Netflix service. If Netflix is down, you’ll need to wait until they sort the problem.

Make sure your Roku streaming device is properly connected to your TV. To verify that your Roku streaming device is working properly, try launching another service like the Hulu app. If that doesn’t work as well, perhaps the Roku needs attention. If the other app does launch, it could just be the Netflix app.

Try performing a full restart on your Roku device. This means completely powering down the Roku streaming device (you may need to fully disconnect the power cable), and then start it up again. Often, a simple restart can resolve most issues when Netflix won’t work on Roku.

If you notice the power light on your Roku device flickering when you plug it in, you could have a faulty power port. Try a different power cable. If the light still flickers, you may need to replace your Roku streaming device.

Make sure the Roku device is connecting to the Wi-Fi network. Check other devices like a computer or smartphone and make sure your Wi-Fi network is working. If it isn’t, you’ll need to troubleshoot your home Wi-Fi network before Netflix will work properly on your Roku device. If you can’t connect anything to your Wi-Fi network, restarting the router usually helps.

Can your Roku device access the Internet? Again, use another computer or smartphone on your network and test your internet connection. If you can’t access the internet, you’ll need to troubleshoot your home internet connection.

If you can successfully connect to any other channel on your Roku, then the device can access the internet fine. In this case, you can skip this step and move on to other troubleshooting steps below.

Update the Roku app on your mobile device. Over time, apps can get out of date, especially if you have auto-updates disabled. If you’re trying to launch Netflix with your mobile device, this may be why Netflix won’t launch. Make sure to update the Roku Android app or the Roku iOS app, depending on which device you own. If Netflix still doesn’t work, try completely deleting the Roku app from your Android or iOS and then reinstall it from scratch.

Make sure your Netflix account is still active. If you can log into your Netflix account on other devices, double-check the Netflix profile you’re trying to use on Roku still exists. If all else fails, try changing your Netflix account password, and then reconnect your Netflix app on Roku using that new password.

Disable your VPN. If you use a VPN to connect your router or Roku device to the internet, your VPN may be causing connection issues. Disabling your VPN and connecting to the internet directly may resolve your Netflix channel issues.

Troubleshoot if your Roku remote isn’t working. You may need to reset the Roku remote and then pair it with your Roku streaming device again. If you can’t get your remote to work, try launching the Netflix channel with the Roku mobile app instead.

Check Roku parental controls and make sure that the account you’re trying to use isn’t blocked from launching the Netflix content that you want to watch. While you’re at it, check the Netflix parental control settings for your Netflix account as well.

If all else has failed, you may need to completely reset your Roku streaming device.

Resetting your Roku device will remove all of your custom settings. When you restart after the reset, you’ll also notice that all of your channels are gone. You’ll need to re-add them.
FAQ

How do I log out of Netflix on a Roku?
To log out of Netflix on most newer Roku devices, including Roku 4, 3, Streaming Stick, Express, and Roku TV, open Netflix and choose a profile if prompted. From the menu on the left, select Settings, then select Sign Out > Yes.

How do I change Netflix accounts on a Roku?
There’s no easy way to change the Netflix user account on Roku, but there’s a workaround. Go to your Roku home screen and navigate to My Channels. Highlight the Netflix app and press the star button on your remote. From the editing settings, select Remove Channel. Then, go back to your Roku Home screen, find the Channel Store, and reinstall Netflix using your preferred Netflix account.

How do I find My List on Netflix on a Roku?
Finding your “My List” listing on Netflix is the same across any platform with which you access Netflix, including Roku. Launch Netflix, choose a watch profile if prompted, then select My List from the top menu.

How do I get Netflix on a Roku?
To get Netflix on your Roku device, navigate to the Roku Channel Store and find Netflix, then click Add Channel. Or, plug in your Roku, then navigate to Streaming Channels on your screen. Search for and select Netflix, then select Add Channel.

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